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This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have frontline management accountabilities.
The qualification is suited to individuals who are responsible for the supervision and leadership of a team or work area (including by managing staff performance and making staffing decisions).
The qualification reflects the roles of community services / case management workers involved in the managing, co-ordinating and/or delivering person-centred services to individuals, groups, and communities.